A study of user participation in information systems development

User participation in information system development is considered to be an important factor influencing implementation success or failure. The ETHICS (Effective Technical and Human Implementation of Computer-based Systems) method was developed as a guide to user involvement in system design. A case study of successful implementation which did not use the ETHICS method explicitly is described. The case study and the ETHICS methodology are then compared and contrasted in an attempt to gain greater insight into user participation and to understand why the implementation was successful. Furthermore, techniques of software process modelling are applied to both ETHICS and the case study with the intention of more closely defining the user participation process and potentially also guiding it in future developments. The case study is used as a vehicle both to examine user participation and also to investigate the modelling of user participation.